Before the project begins, we carefully evaluate the customer’s application, technical requirements, and project objectives. Based on this information, we recommend a safe, reliable, and cost-effective solution.
Our pre-sales services include:Requirements Analysis、Product Selection、Energy Storage Solution Design、Customized Development、System Compatibility Verification、Samples and Quotations.
Throughout the order fulfillment process, we closely monitor technical confirmation, production, testing, packaging, and delivery.
Our during-sales services include:
● Confirmation of product specifications, drawings, communication protocols, labels, and packaging
● Sample testing and system compatibility testing
● Monitoring of raw materials, production, and delivery schedules
● Testing of battery capacity, voltage, internal resistance, and cell consistency
● Verification of charging, discharging, protection, and communication functions
● Functional, safety, and operational testing of energy storage systems
● Provision of available test reports and certification documents
● Regular updates on production status and expected shipping dates
● Assistance with export packaging, transportation, and related documents
For customized products and energy storage projects, mass production will normally begin after the customer approves the sample and key technical specifications. This helps minimize specification deviations and project risks.
After delivery, we continue to provide installation guidance, technical assistance, and quality support to ensure the safe and stable operation of the batteries and energy storage systems.
Our after-sales services include:
Installation and Commissioning Support, Operation and Maintenance Training, Remote Technical Support, Fault Analysis, Repair and Replacement Services, System Upgrades and Capacity Expansion, Continuous Improvement
